Your Privacy, Our Commitment

To create your universe: Your registration data, such as name, email and phone number, are essential for creating your account and ensuring that you are you.

To enable your purchases: We use transaction information to process your payments securely. We never see or store sensitive data such as your full card number; we only receive a confirmation from our payment partner.

For a safe and smart platform: We automatically collect some usage data, such as your device type and access logs. They help us protect your account against fraud and understand how we can make the platform better for you.

To give voice to your experience: When you post reviews or send messages to support, we store that content so the community can benefit from your opinion and so we can help you.

Health and Wellness Data: When you use our health features, we collect and process the following types of health-related data that you voluntarily provide

Your Invitation to Inspire: By agreeing to our terms, you give us your consent to publish your progress, your metrics, your food photos and all content generated on the platform. Each of your posts is an invitation for others to be inspired.

What remains private: For your safety, your registration data (such as name, email and phone number), other interactions with the AI Assistant and your direct conversations with our support team are never published.

Payment Institutions: To process your purchases securely.

Cloud Providers: To host our systems and the AI Assistant on secure, high-performance servers. Our data may be stored on servers in the United States or the European Union, always with partners who follow the most rigorous data protection laws.

Artificial Intelligence Providers (OpenAI): To offer AI-powered nutritional and exercise analysis features, we share with OpenAI, Inc. the following types of data, only when you use these features and explicitly consent

Authentication Providers (Google, Apple): When you choose to sign in with Google or Apple, we receive your name, email address, and a unique authentication identifier to create or access your account. We do not access your Google contacts, calendar, Drive, or any other Google service data beyond basic profile information. Similarly, for Apple Sign-In, we only receive the information you authorize during the sign-in process. This data is used solely for authentication and account creation purposes.

Analytics Tools: To provide us with statistics on platform usage, helping us make decisions to improve your experience.

Advertising Platform (Meta Platforms, Inc.): To measure the performance of our advertising campaigns and optimize app promotion, we use the Meta (Facebook) SDK. We share with Meta only aggregated app event data, such as installs, app opens, and purchase conversion data (amount, currency, and subscription plan type). No health data, personally identifiable information, or advertising identifier (IDFA) is shared with Meta. Install attribution is handled through Apple's SKAdNetwork, a privacy-preserving mechanism.

Authorities: If a law or court order requires the sharing of information.

Know what we have: Confirm whether we process your data and request a copy of it.

Correct and update: Request the correction of any information that is incomplete or incorrect.

Request deletion: Request the anonymization, blocking or elimination of data that is no longer necessary or that was obtained only with your consent.

Take your data: Request the portability of your data to another service.

Revoke your consent: Change your mind about an authorization you gave us.

Security is a Priority: We use state-of-the-art technology to protect your information, such as encryption in transit and at rest, and we strictly control internal access. If a relevant security incident occurs, you and the authorities will be notified.

Data Retention: We keep your data only for as long as necessary to fulfill the purposes described in this policy. While your account is active, your data (including health and wellness data) is stored and processed to provide our services. After account closure, we keep a security backup for up to 30 days before permanently deleting or anonymizing your data. Some data, such as access logs, we are required by law to retain for 6 months. Transaction records may be retained for up to 5 years to comply with tax and accounting obligations.

Data Deletion: You can request the deletion of your data at any time. To delete your account and all associated data, you can use the "Delete Account" option available in the app under Profile > Settings > Account, or send a request to our DPO at [email protected]. Upon receiving a deletion request, we will permanently delete or anonymize all your personal data, including health data, within 30 days. Data required by law (such as access logs) will be retained only for the legally mandated period and then deleted.

Cookies: We use cookies, small text files, which are essential for the operation of the platform (such as keeping you logged in) and to help us understand how it is used. You can manage your preferences in our consent banner.

Minors: Vivos is intended for people over 18 years of age. We do not intentionally collect data from minors and, if an account is identified, it will be closed.

Policy Evolution: We are always looking to improve. If we make relevant changes to this policy, you will be notified by email or by a notification on the platform.